Help when you need it, day or night
A service desk that answers around the clock, resolves what it can remotely, and sends an engineer to site when hands are needed — with one named contact who owns the problem until it's fixed.
Monitoring and management
We watch your network, servers, cloud and security around the clock and fix issues before your people notice — with regular reporting so you can see exactly what we've done.
Lifecycle services
From the day a device is ordered to the day it's retired, we manage it for you: pre-delivery configuration, asset records, leaver and joiner changes, repairs with the manufacturer, and secure disposal at end of life.
One agreement, every vendor
Multi-vendor maintenance, break-fix and renewals management consolidated into one agreement — with spares from held stock for fast replacement, and every warranty and licence tracked so nothing quietly lapses. We aren't tied to one manufacturer, so what we recommend is the right solution for the job.
Service levels, measured and reported
Every agreement is backed by service levels agreed with you before it starts — response, resolution and delivery — then measured and reported back so you can see whether we met them. Service quality becomes a number in a report, not a claim in a brochure.
Managed IT services questions, answered
- What is included in Computec's managed IT services?
- A 24/7 service desk, proactive monitoring and management of your network, servers and cloud, lifecycle services for your devices, and multi-vendor maintenance and renewals — under one agreement.
- Is your service desk available 24/7?
- Yes. The service desk is available around the clock, with on-site engineers dispatched when hands are needed.
- Can you support equipment from different vendors?
- Yes. One agreement covers servers, storage, networking and end-user devices across multiple manufacturers, including equipment that is out of warranty.
- Can you support our offices in Asia as well as Australia?
- Yes. Through Computec offices across Asia-Pacific we support sites in Singapore, Hong Kong, Japan, China and beyond, managed by one account manager in Australia.
- Do you work to an SLA?
- Yes. Response, resolution and delivery targets are agreed with you before the agreement starts, and we measure and report our performance against them at every service review, so you can see whether we met them.